Before dispatch
Eligible orders may be cancelled from My Orders before dispatch processing is completed.
SHOPPING ASSURANCE
Cancellation & Refund Policy
Clear guidance for order cancellation, failed payments, refunds and post-dispatch requests.
Last updated: 03 August 2026After dispatch
Cancellation may no longer be possible; eligible return or replacement options may apply after delivery.
Refund method
Approved prepaid refunds are normally sent back to the original payment source.
OFFICIAL POLICY
HYPER ERACancellation & Refund Policy
1. How to request cancellation
Open My Orders, select the relevant order and use the available cancellation option. If the option is not shown, contact Hyper Era support with the order number.
A cancellation request is not final until it is accepted in the order system. The current order status determines whether cancellation can still be completed.
2. Cancellation eligibility
- Orders awaiting payment or confirmation may usually be cancelled.
- Orders already packed, handed to a delivery partner or marked shipped may not be cancellable.
- Made-to-order, personalised, hygiene-sensitive, digital, perishable or seller-restricted products may have different rules shown on the product or order page.
- Hyper Era or the seller may cancel an order because of stock, verification, payment, pricing, address or delivery limitations.
3. Refund processing
For approved prepaid cancellations, the refundable amount is processed to the original payment method unless another lawful method is required.
Bank, card, UPI and payment-gateway processing time is controlled partly by the payment provider and the customer’s financial institution.
- COD orders do not require a payment refund when no amount was collected.
- Any approved cancellation charge, non-refundable fee or already-used service amount will be shown or communicated before final processing where applicable.
- A failed or reversed payment can take time to appear back in the source account even when the order was not confirmed.
4. Refusal, failed delivery and return-to-origin
Repeated refusal, unreachable contact details, incorrect address or failure to accept delivery may cause return-to-origin. Re-shipping or refund treatment may depend on actual logistics and payment charges.
Do not share an OTP before physically receiving the shipment when an OTP is used for delivery confirmation.
5. Returns and replacements
Cancellation applies before completion of delivery. After delivery, the product-specific return or replacement window and condition rules apply.
Keep the original packaging, accessories, invoice, labels and evidence of damage or mismatch until the request is resolved.
6. Support and disputes
For cancellation or refund help, contact Hyper Era using the order number and registered mobile number. Unresolved issues can be escalated through the grievance support option on the Contact Us page.